Exchanges & Returns
STAY FOCUSED & LEFT US TAKE CARE OF THE RETURNS/EXCHANGE
We are definite that you will be satisfied with our products. But in case if you are not, perhaps due to size, color or model isn’t right for you-you can exchange or opt for a refund within 14 days of receiving the order. In case you have not received your order, you have 14 days to submit a claim. In addition, every RAD Ultimate product comes with 30 days warranty.
STEPS FOR EXCHANGING OR RETURNING ITEMS PURCHASED ONLINE:
Please contact our 24/7 customer support firstname.lastname@example.org or simply chat with us for the returns authorization and details required for returns.
Pack the return item(s) securely in the original packaging and mention the return address provided by our customer service team.
Once you have shipped the items, let us know straightway so we may process your request without wasting time for the item to reach our warehouse.
If your product has only manufacturing or material defect, claim can be entertained within the period of 90 days for exchange of product only. No refunds will be facilitated after the refund cooling off period (Manufacturer fault)
Incase purchased item is not received:
- In case you didn’t receive the item within the specified delivery time period, you have 30 days to submit the complaint to customer support and after that claim will not be entertained.
In case of change of mind/no longer needed/or any reason apart from Defect:
- Products can be swapped for a different size or color of the same product, provided that the preferred size or color is available in stock. This option is available within 14 days of the delivery and item must not be in used in that period. If the preferred size or color is not available, or you want a different product, please return the unwanted product and place a new order.
- It’s essential that the product must not be defective or used by the customer and contain all original parts and accessories. We’d expect this to mean that you’ve kept all original packaging and tags, and that the product is undamaged overall. We reserve the right to decline a return or an exchange at any stage if products are returned damaged.
- The Heavy items that are returned for color change, size change or no longer needed, the return shipping has to be paid by the buyer unless the mistake is from our side.
Limitation for returning the item:
- Once the customer informs the support team about his concern in 14 days of receiving the item than customer is bound to return back the item within 14 days of that notice period else the claim of return will not be entertained.
- Items which will be returned without informing support team after the period of 14 days will not be eligible for any claim.
- Any items returned for refund or exchange without original documentation or without return form will be rejected. Please clearly state on the invoice/return form the reason for return or exchange and whether you require a refund or exchange.
Please download the RAD Ultimate Return Form
- In case of any return for exchange after the arrival of product in warehouse, the new delivery may take up to 3 to 12 days depending upon the regions.
You are legally bound to take reasonable care of the goods while they are in your possession. If you fail to comply, company reserves a right compensation or decline for return or exchange. This applies to all goods that are returned.
Our commitment to Fast and Easy
You may return any item purchased for refund for any reason within 14 days, provided the item is unused and in it’s in resalable condition with original packaging and tags. Only items purchased from RAD Ultimate or authorized merchants can be returned through this process.
The return shipping for any item that is returned without notifying the customer support team will not be compensated.
- Refunds will be credited by the same criteria in which items were originally purchased, provided the item is returned within 14 days of receiving the item.
- RAD Ultimate reserves the right to decline a return at any stage if item found in non-resalable condition.
- RAD Ultimate will not be responsible for lost or missing packages sent by the customers and recommends that customer place tracking numbers on returned merchandise.
- Please ensure package is being sent to correct address for all returns otherwise RAD Ultimate reserves all rights to decline the issuance of payment.
- Returns will be processed within 5 business days of arrival at our warehouse. It sometime takes up to 14 days to appear in your bank statement as bank processes vary by the institutions. Please note that refunds will be issued to the original method of payment.
NOTE: Groin Guards & Mouth Guards cannot be returned or exchanged after usage due to hygienic reasons.